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Client Service Officers at Prananet Technology Limited

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Prananet Technology is a software development company creating engaging, creative and innovative technology. Prananet technology provides software solutions to corporate organization, Government institution and also the private sector.

We are recruiting to fill the position below:
Job Title: Client Service Officer
Location: Lagos
Job Description
    Effectively manage large amounts of incoming calls
    Responds to customer inquiries regarding orders, billing inquiries and technical problem notifications
    Generate sales leads
    Identify and assess customers’ needs to achieve satisfaction
    Build sustainable relationships of trust through open and interactive communication
    Provide accurate, valid and complete information by using the right methods/tools
    Meet personal/team sales targets and call handling quotas
    Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution
    Also reviews requests, contacts customers to clarify request, ensuring all necessary information is included and may route requests to the appropriate department
    Keep records of customer interactions, process customer accounts and file documents
    Follow communication procedures, guidelines and policies
    Take the extra mile to engage customers

Requirements

    Minimum Education: BSC
    Minimum Experience: 2 Years

Skills Required:

    Customer service
    Account management
    Time management
    Query resolution
    Strong interpersonal skills

Application Closing Date
4th November, 2016.

How to Apply
Interested and qualified candidates should:

Click here to apply online

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