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Ever got bad service/ product for your money? well look no further

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Do you know your right as a consumer of products and services?

Consumer Rights

As a consumer, you have the following rights and you must insist on them.
The right to Satisfaction of Basic Needs
Access to basic goods and services necessary for survival, such as food, water, energy, clothung, shelter, health-care, education and sanitation. Goods and services must meet the standard of quality promised such that there is value for money in the purchase.

The Right to Safety

Protection from hazardous products, production processes and services.

The Right to Information

Provision of information enabling informed consumer choice as well as protection from misleading or inaccurate advertising and labeling.

The Right to Choose

Access to variety of quality products and services at competitive prices.

The Right to Redress

Compensation for misrepresentation, shoddy goods and unsatisfactory public and private services, including the right to adequate legal representation

The Right to Consumer Education

Acquisition of the skills required to be an informed consumer throughout life

The Right to Consumer Representation

Advocacy of consumers’ interest and the ability to take part in the formulation of economic and other policies affecting consumers i.e. the right to be heard

The Right to a Healthy Environment


Habitation is a place that is safe for present and future generations and which will enhance the quality of their lives.

Have your rights been trappled upon then look no futher CPC is here for you

What is CPC?

Consumer Protection Council (CPC) is a Parastatal of the Federal Government of Nigeria, supervised by the Federal Ministry of Trade and Investment. Though it was established by Act No. 66 of1992, it commenced operations only in 1999, when its institutional framework was put in place.

Our mandate requires us to, among others, eliminate hazardous products from the market, provide speedy redress to consumers complaints, undertake campaigns as will lead to increased consumer awareness, ensure that consumers interest receive due consideration at the appropriate forum, and encourage trade, industry and professional associations to develop and enforce in their various fields quality standards designed to safeguard the interest of consumers.
While using all legitimate means to eliminate the scourge of consumer rights abuse in the Nigerian market place, we are conscious of the fact that an uninformed consumer population cannot be effectively protected if they do not know that they have rights, what the rights are, and how the rights could be protected. Businesses also need to be well acquainted with their obligations to consumers.
In view of all these, we are currently doing the best we can to effectively police the market, sensitise consumers to their rights and responsibilities and at the same time ensure that businesses are committed to fulfilling their obligations to consumers.
It is our hope that with the co-operation of all market players, our country will become a better consumer-friendly nation.

Comments

  1. PEPJOEJanuary 7, 2016 at 2:12 PM

    It's only in Naija that consumers are not treated the way it should be...

    ReplyDelete
  2. UnknownJanuary 8, 2016 at 1:25 AM

    Naija's Agency will go and collect bribes instead of them to fight for the main course.

    ReplyDelete
  3. GeeCodeJanuary 8, 2016 at 2:43 AM

    With the new leader consumer protection council you would be sup prised to know that your right as a consumer is protected an that they will actually get you the redress you seek.

    ReplyDelete

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